Refund policy

At Clickvista, we want you to love what you buy from us. If something isn't right, we're here to help. Please read this Refund & Return Policy carefully before placing your order.

1. Return Eligibility

You may request a return if:

  • The item is unused, in its original packaging, and in the same condition as received.
  • The return request is raised within 5 calendar days of delivery.
  • A clear unboxing video is provided showing the issue (damage, defect, or wrong product). An unboxing video helps us verify and approve your claim faster.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked "final sale" or "non-returnable"
  • Personal care, health, or hygiene-related products once opened
  • Perishable or fragile items like candles and wax-based products
  • Customized, made-to-order, or digital products (unless defective)

3. Return Process

To request a return:

  1. Contact our support team at uniquemobileaccessories806@gmail.com within 5 days of delivery.
  2. Include your order number, reason for return, and the unboxing video (if available).
  3. Once approved, we will guide you through the pickup or self-shipping process.

Return Shipping & Fees:

  • Return pickup may be available in select locations. Otherwise, the customer must self-ship.
  • A ₹100 return/restocking fee applies to accepted returns and will be deducted from the refund amount.
  • This fee is waived if the return is due to our error (defective, damaged, or wrong item sent).

4. Exchanges

We offer exchanges when:

  • The product is defective, damaged in shipping, or the wrong item was sent, or
  • A size-related exchange is needed for eligible products (subject to availability).

Conditions:

  • Exchange must be requested within 5 days of delivery.
  • Only one exchange per order is allowed.
  • A ₹150 exchange handling fee may apply for size-based exchanges.

5. Refunds

Once the returned product is received and inspected, you'll be notified of approval or rejection. If approved:

  • Refunds are processed to the original payment method within 8–15 working days.
  • For COD orders, refunds are issued via bank transfer or UPI.
  • Shipping charges (if any) are non-refundable.

Refunds will not be issued if:

  • The item shows signs of use, or
  • The original packaging is missing, or
  • The return is rejected after inspection.

6. Order Cancellations

Orders can be cancelled before dispatch. To cancel, contact us immediately at uniquemobileaccessories806@gmail.com or WhatsApp +91 93240 52528.

Once shipped, cancellation is no longer possible. Refunds for prepaid cancellations are processed within 1–2 working days. Repeated cancellations may result in account restrictions.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, has missing items, or is the wrong product:

  • Contact us within 24 hours of delivery.
  • Provide a clear unboxing video showing the issue for faster resolution.

8. Contact Us

For any return, exchange, or order-related queries:

  • Email: uniquemobileaccessories806@gmail.com
  • Phone / WhatsApp: +91 93240 52528
  • Business Address: Nathani Heights, 3020, Mumbai Central, Mumbai, Maharashtra – [PIN code]
  • Business Hours: Monday–Saturday, 10 AM – 6 PM IST (excluding public holidays)

Registered business: [Proprietor legal name] | GSTIN: [if registered]